NuRe Bharat Privacy Policy

NuRe Bharat (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access our platform, including the website, SuperApp, captive portal, and Wi-Fi services (“Services”).

1. Scope of Policy

  • Users accessing NuRe Bharat free public Wi-Fi at Indian railway stations
  • Users of the NuRe Bharat SuperApp or captive portal
  • Any individual interacting with our platform, advertisements, or communications

2. Information We Collect

a. Personal Information

  • Mobile number (for OTP login)
  • Email address (if voluntarily provided)
  • Age, gender, and location (when requested for personalization)

b. Device and Technical Information

  • IP address and MAC address
  • Device type, OS version, browser
  • Wi-Fi session logs (connection times, usage duration, data consumed)

c. Usage and Behavioral Data

  • Pages visited within the SuperApp or portal
  • App and content interaction
  • Clickstream and ad engagement

3. How We Use Your Data

  • To authenticate users on Wi-Fi login
  • To improve service quality, connectivity performance, and user experience
  • To personalize content and ads
  • To analyze usage patterns and trends
  • To fulfill legal, regulatory, or compliance requirements

4. Data Protection Standards and Compliance

  • The Information Technology (IT) Act, 2000
  • IT Rules, 2011 under Sensitive Personal Data and Information (SPDI)
  • ISO/IEC 27001:2013 for Information Security Management
  • CERT-In Cybersecurity Guidelines
  • Adherence to industry best practices for encryption, anonymization, and secure storage

5. Data Sharing and Third-Party Access

We may share anonymized or aggregated data with:

  • RailTel and Government of India agencies (as mandated)
  • Verified third-party service providers integrated into the SuperApp
  • Advertising and analytics partners (for performance measurement only)

We do not sell personal information. All third-party access is governed by strict contractual obligations.

6. Cookies and Tracking

Cookies, web beacons, and device identifiers may be used to:

  • Save login preferences
  • Understand how users interact with the platform
  • Improve content recommendations

You can disable cookies via your browser, though it may limit some features.

7. Your Rights and Choices

You have the right to:

  • Access, update, or delete your information
  • Withdraw consent for data processing
  • Opt out of non-essential tracking

To exercise these rights, write to support@nurebharat.com.

8. Data Retention

  • User session data is retained for as long as required for legal, billing, or security purposes
  • Personally identifiable data is retained no longer than necessary and securely disposed of thereafter

9. Children’s Privacy

Our Services are not intended for children under the age of 13. If we become aware that personal data from a child has been collected without proper consent, we will take steps to delete such information.

10. Changes to This Policy

We may update this policy periodically. Material changes will be notified via email or platform notices. Continued use of the Services after changes implies acceptance.

Contact

For any other privacy-related concerns, please contact us at support@nurebharat.com.

Thank you for trusting NuRe Bharat.

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